At Nivish Naturals, we take immense pride in offering high-quality, 100% natural fruit powders that bring wellness straight to your home.
Every product is carefully sourced, hygienically packed, and delivered with love. Since our powders are food products, we follow strict
policies to ensure safety, hygiene, and transparency.

This Refund & Returns Policy explains when and how you may be eligible for returns, replacements, or refunds, and what steps to follow
if you face an issue. By purchasing from our website, you agree to the terms outlined below.

1. General Policy – Why Returns Are Limited

Because our products are consumable and perishable, opened or used items cannot be returned once delivered. This ensures safety, hygiene,
and integrity for all our customers.

However, we do accept returns, replacements, or refunds under the following circumstances:

• Product arrives damaged, leaked, or defective.
  
• You receive the wrong item (different from what you ordered).
  
• There are packaging issues (tampered or unsealed product).
  
• Product is expired or nearing expiry at the time of delivery.
  
  

2. Eligibility for Returns or Refunds

To qualify for a return or refund:

1. The request must be raised within 7 days of receiving the order.
   
2. The product must be unopened, unused, and in its original packaging.
   
3. Proof of issue (photos/videos of the product and packaging) must be shared with our customer service team.
   
4. You must provide your order ID, invoice, and contact details for verification.
   

We reserve the right to decline returns if:

• The product has been opened, partially used, or consumed.
  
• The issue arises due to incorrect storage (e.g., kept in direct sunlight, moisture, or improper sealing after opening).
  
• The product is returned without prior approval from our support team.
  
  

3. Step-by-Step Process for Returns & Refunds

If you face an issue, here’s what to do:

1. Contact Us
   
   
   • Email: hello@nivishnaturals.com
     
   • Subject line: “Refund/Return Request – [Order ID]”
     
   • Include details of your complaint and photos/videos of the product.
     
     
2. Verification
   
   
   • Our team will review your request within 48 hours.
     
   • If valid, we will guide you on the next steps.
     
     
3. Return Pickup (if applicable)
   
   
   • In certain cases, we may arrange for pickup of the defective product.
     
   • In other cases, we may ask you to safely dispose of the product while we process your refund.
     
     
4. Refund / Replacement
   
   
   • Once approved, you can choose:
     
     
     • A replacement product, shipped at no extra cost.
       
     • A full refund, processed to your original payment method.
       
       
5. Timeline
   
   
   • Refunds will be initiated within 7–10 business days after approval.
     
   • For replacements, shipping timelines will be communicated by our team.
     
     

4. Non-Returnable & Non-Refundable Items

To maintain hygiene standards, the following cannot be returned or refunded:

• Opened or partially used products.
  
• Products without original packaging or labels.
  
• Free samples or promotional items.
  
• Orders placed during special discount sales, unless damaged or defective.
  
• Gift cards or vouchers.
  
  

5. Damaged or Defective Orders

If your order arrives damaged or defective, please:

• Take clear photos or videos of the package and product.
  
• Email them to hello@nivishnaturals.com within 48 hours of delivery.
  
• Do not dispose of the product until our team responds.
  

We will either ship a replacement at no extra cost or issue a full refund.

6. Wrong Item Received

In the rare case that you receive the wrong product:

• Contact us within 7 days with your order details and product photos.
  
• We will arrange a return pickup (if required) and ship you the correct product.
  
• No additional shipping cost will be charged.
  
  

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

1. Recheck your bank account/credit card statement.
   
2. Contact your bank or card company (sometimes processing takes time).
   
3. If you still don’t see the refund, email us at hello@nivishnaturals.com with your refund reference ID.
   
   

8. Shipping Costs for Returns

• If the error is on our side (damaged, defective, wrong product), we bear the return shipping cost.
  
• If you request a return for personal reasons (not related to damage/defect), you will bear the return shipping cost.
  
  

9. International Orders

At present, we primarily serve customers in India. If international shipping is enabled in the future, please note:

• Customs duties, taxes, and shipping costs will not be refunded.
  
• Returns from international orders may not be accepted due to regulatory restrictions.
  
  

10. Customer Responsibility

Since our powders are natural and preservative-free, proper storage is important:

• Store in a cool, dry place away from sunlight.
  
• Reseal tightly after each use.
  
• Follow the expiry date printed on the pack.
  

Refunds will not be granted if the product deteriorates due to improper storage after delivery.

11. Disclaimer

• Nivish Naturals is not responsible for delays caused by courier partners or events beyond our control (strikes, natural disasters, lockdowns).
  
• Product results may vary from person to person. Refunds cannot be claimed based on dissatisfaction with taste or personal preference once the product is opened.
  
  

12. Contact Us

For any concerns, please write to us:

📧 Email: hello@nivishnaturals.com

At Nivish Naturals, our goal is to bring wellness to your life with honesty and care. While we cannot accept returns on opened consumable items, we stand by our products’ quality and promise to address genuine issues quickly and fairly.